We keep an eye on the market
Nowadays the modern market offers plenty of platforms which all have some advantages and disadvantages. We keep an eye on their evolution and can easily select one that will best serve your needs, from the simplest to advanced cloud technologies which allow Client to find you in all the possible ways.
Let your Client enjoy calling to you
We offer full guide instructions from the very first step to the beginning of the operational process. Let your Client enjoy calling to you! We will share all our secrets to make your call centre customer-orientated and turn it into irreplaceable source of information.
Need specific human resources for your non-core activities?
Bulgcom Ltd. is a company with personal attitude to each client. Share your plans and projects or select one of the offered above solutions if better matching your needs. We will do our best to meet your expectations and to reach needed results.
Dedicated
Get your own assistant who will only think about your company and your customers. Even in night dreams during vacation
Shared
You are a member of a group which is served by one manager. What is significant, you are not competitors with other group members, but always can become business partners and even friends.
Semi-Dedicated
as in the previous option, you are served by one agent with a number of other non-competing clients. But the quantity of the latter is strictly limited, so your business and Clients can have more attention.
Customized Teams
One mind is good, but few are even better. A group of professionals will work on your project, involving extra agents on peaks of activity period. Home-Based Agents – Provide tasks needed to be done and mention deadlines. A well-trained group of agents will exceed your expectations directly from their homes.
Telephony solution features
User friendly management tool including statistical and billing information
Programmable IVR menus & audio files
Like waiting music, announcements, selective callerID information for the whole service, department or per agent
Precise device and time call routings
In case your office is closed, you can always program a message or simply forward the call to your employee's mobile phone.
Call automation
Call recordings, either locally (on the PC) or on a server. Certain actions on a call event. Call encryption for secure phone calls
Call features
Phonebook integration. Conferencing: multiparty call conferencing for PCs Voicemail & FAX: available for PCs
Available Telephone numbers (DIDs) for the following countries
(+32) Belgium, (+359) Bulgaria, (+357) Cyprus, (+420) Czech Republic, (+45) Denmark, (+358) Finland, (+33) France, (+49) Germany, ( +30) Greece, (+36) Hungary, (+351) Ireland, (+39) Italy, (++ 371) Latvia, (+370) Lithuania, (+352) Luxembourg, (+356) Malta, (+ 31) Netherlands, (+47) Norway, (+48) Poland, (+351) Portugal, (+40) Romania, (381) Serbia, (+421) Slovakia, (+386) Slovenia, (+34 ) Spain, (+46) Sweden, (+41) Switzerland, (+90) Turkey, (+44) United Kingdom
(+54) Argentina, (+55) Brazil, (+1) Canada, (+56) Chile, (+57) Colombia, (+503) El Salvador, (+1) United States, Mexico, (+507 ) Panama, (51) Peru, (+ 1-787) Puerto Rico
(+86) China, (+995) Georgia, (+852) Hong Kong, (+972) Israel, (+81) Japan, (+7) Russia
Available Telephone numbers (DIDs) for the following countries
(+32) Belgium, (+359) Bulgaria, (+357) Cyprus, (+420) Czech Republic, (+45) Denmark, (+358) Finland, (+33) France, (+49) Germany, ( +30) Greece, (+36) Hungary, (+351) Ireland, (+39) Italy, (++ 371) Latvia, (+370) Lithuania, (+352) Luxembourg, (+356) Malta, (+ 31) Netherlands, (+47) Norway, (+48) Poland, (+351) Portugal, (+40) Romania, (381) Serbia, (+421) Slovakia, (+386) Slovenia, (+34 ) Spain, (+46) Sweden, (+41) Switzerland, (+90) Turkey, (+44) United Kingdom
(+54) Argentina, (+55) Brazil, (+1) Canada, (+56) Chile, (+57) Colombia, (+503) El Salvador, (+1) United States, Mexico, (+507 ) Panama, (51) Peru, (+ 1-787) Puerto Rico
(+86) China, (+995) Georgia, (+852) Hong Kong, (+972) Israel, (+81) Japan, (+7) Russia
Pricing
Packet
Freelancer
Micro company
Small company
Users
1 user
Up to 5 users
Up to 10 users
Setup
EUR 99.99
EUR 299,99
EUR 499,99
Monthly
EUR 29,99
EUR 69,99
EUR 99,99
Monthly per user
EUR 7,99
EUR 6,99
EUR 5,99
DID*
1 included
2 included
2 included
Extensions
1
5
10
Freelancer
Micro Company
Small Company
IVR
Queues
Voicemail
Date/Time routings
HQ Softphone
On demand
On demand
On demand
Time tracking
Freelancer
Micro company
Small company
Email support
Phone support
For more users: contact us.
Important: telephony costs are not included. Contact us for call rates for different destinations. Only premium routings used.
* DID (phone number) : address proof might be required
Zone 1: Australia, Belgium, Brazil, Bulgaria, Canada, Chile, China, Cyprus, Czech Republic, Denmark, Dominican Republic, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italia, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States
Zone 2: Argentina, Colombia, El Salvador, Georgia, Panama, Russia, Turkey
Bulgcom is an excellent choice for those, who wish to invest their financial and human resources in the right company and in the same time, benefit from the experience and enthusiasm on affordable cost.