Contact Center Trainings and Coaching
Effective recruitment and training of your agents
You have recruited talented people, but too shy to talk with customers? We turn oysters into chatterboxes with a high morale in the shortest time. Correct speech, effective service, constructive dialogs with customers, time-saving tips and some know-how’s are all proposed.
Establishment of processes and follow-up
Slice organizational structures along with faulted inner communicational process are the most common challenges in the procedure of gaining leadership. And teaching your staff and developing contact-centre is only halfway. Main problems appear during first months of work. Practice makes perfect, but we are at hand to help you handling new challenges and correcting mistakes in case of need.
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Customer Retention Program
Businesses that wish to grow should think about their strategies and methods regarding to existing results. They have to clarify which channels of communication with Clients remain actual and can be used.
We will train you to keep Clients nearby and how to exceed customers’ expectations. You will be able to avoid attrition, establish permanent sales to existing clients, build well-functioning communicative system, and become a friend rather than usual seller. At the same time, we know how to manage critical situation and can teach you.
Contact Center Certification
While communicating with Client, you’ll need some arguments to prove your professional skills. Internationally recognized certificates are quite good basement in this situation.
ISO9001 Worldwide accepted format and quality criteria fulfilment will make you respected and well-known among market players and Clients.
EN 15838 — customer contact centre quality Become a member of powerful group of call-centres and customer care companies based in Europe
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Contact Center Analytics
Successful work is the one analysed. We offer detailed research with cuts on main parameters that will show objective results of you company – real achievements, strong and weak sides, urgent changes needed, workers’ progress. We make not only analysis of existing situation, but also give recommendation which can improve customer relationship management process.
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Bulgcom is an excellent choice for those, who wish to invest their financial and human resources in the right company and in the same time, benefit from the experience and enthusiasm on affordable cost.