Solutions

Need a Contact centre solution for your micro, small or medium contact center?
Nowadays the modern market offers plenty of platforms which all have some advantages and disadvantages. We keep an eye on their evolution and can easily select one that will best serve your needs: from the simplest to advanced cloud technologies which allow Client to find you in all the possible ways.

We offer full guide instructions from the very first step to the beginning of the operational process. Let your Client enjoy calling to you! We will share all our secrets to make your call centre customer-orientated and turn it into irreplaceable source of information.

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FREE



Small

50
  • 2 phone numbers
  • 5 extensions
  • NO IVR
  • NO QUEUES
  • Mobile, Tablet, PC
  • NOT BRANDED APPS
  • 1 hour support
  • NO SETUP COSTS
  • NO TRAINING
  • CALL RATES PER SECOND

Large

ASK
  • Unlimited phone numbers
  • Unlimited extensions
  • Programmable IVR
  • Programmable QUEUES
  • Mobile, Tablet, PC
  • BRANDED APPS
  • 24/7 support
  • SETUP COST INCUDED
  • EXTENSIVE TRAINING
  • EXCLUSIVE CALL RATES

We believe in collaboration and we share our know-how with other companies aiming start outsourcing activities. That is why we created a solution, requiring no significant investment in expensive infrastructure and IT support for helping you establish your operations in a few hours.

Telephony solution features

  • User friendly management tool including statistical and billing information
  • Programmable queues
  • Programmable IVR menus & audio files, like waiting music, announcements
  • Selective callerID information for the whole service, department or per agent
  • Precise device and time call routings in case your office is closed
  • Call recordings, either locally (on the PC) or on a server
  • Automation: certain actions on a call event
  • Call encryption: secure phone calls
  • Phonebook integration
  • Conferencing: multiparty call conferencing for PCs
  • Voicemail & FAX: available for PCs
Available Telephone numbers for the following countries

  • Argentina
  • Australia
  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • Chile
  • China (Hong Kong)
  • Colombia
  • Czech Republic
  • Denmark
  • Dominican Republic
  • El Salvador
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Israel
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Panama
  • Peru
  • Poland
  • Portugal
  • Puerto Rico
  • Serbia
  • Russia
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • US
  • Need specific human resources for your non-core activities?
    Bulgcom Ltd. is a company with personal attitude to each client. Share your plans and projects or select one of the offered above solutions if better matching your needs. We will do our best to meet your expectations and to reach needed results.
    • Dedicated – Get your own assistant who will only think about your company and your customers. Even in night dreams during vacation.
    • Shared – You are a member of a group which is served by one manager. What is significant, you are not competitors with other group members, but always can become business partners and even friends.
    • Semi-Dedicated – as in the previous option, you are served by one agent with a number of other non-competing clients. But the quantity of the latter is strictly limited, so your business and Clients can have more attention.
    • Customized teams – One mind is good, but few are even better. A group of professionals will work on your project, involving extra agents on peaks of activity period.
    • Home-Based Agents – Provide tasks needed to be done and mention deadlines. A well-trained group of agents will exceed your expectations directly from their homes.